Refund Policy

SME Bosses Connect Pte Ltd (UEN: 202600066M) ("SME Bosses Connect", "we", "us", or "our") is committed to ensuring customer satisfaction with our memberships, courses, workshops, and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

By enrolling in any of our memberships, courses, workshops, or services, you agree to the terms of this Refund Policy.

Refund eligibility for SME Bosses Connect memberships is as follows:

• Full Refund: Requests made at least 14 days before the membership start date are eligible for a full refund.
• Partial Refund (50%): Requests made 7 to 13 days before the membership start date are eligible for a 50% refund.
• No Refund: Requests made less than 7 days before the membership start date, or after the membership has commenced, are not eligible for a refund.
• Bundle Inclusions: Any benefits already accessed or redeemed (e.g., courses attended, podcast features recorded, networking sessions attended, business listing published) are non-refundable and will be deducted from any eligible refund amount.

Refund eligibility for our courses and workshops is as follows:

• Full Refund: Requests made at least 14 days before the course start date are eligible for a full refund.
• Partial Refund (50%): Requests made 7 to 13 days before the course start date are eligible for a 50% refund.
• No Refund: Requests made less than 7 days before the course start date, or after the course has commenced, are not eligible for a refund.
• SkillsFuture-Funded Courses: Refunds are subject to SkillsFuture Singapore (SSG) terms and conditions. Once a SkillsFuture claim has been submitted or processed, refunds are governed by SSG's policies and we are unable to issue direct refunds.

All refund requests must be submitted in writing to hello@smebossesconnect.com with your full name, course title, and reason for the request.

For MiniChat Pro and other software licenses purchased through us:

• Once a software license has been activated or deployed, it is NON-REFUNDABLE. Activation includes any login, API key generation, WhatsApp Business account linking, or first use of the platform.
• License fees are charged on a subscription basis. Cancellation of a subscription stops future billing but does not entitle you to a refund of fees already paid for the current billing period.
• If a license has NOT been activated, a full refund may be requested within 7 days of purchase.

We strongly recommend reviewing the product features and requirements before completing your purchase.

For ticketed events, seminars, and networking sessions:

• Refund requests made at least 7 days before the event date are eligible for a full refund.
• Requests made less than 7 days before the event date, or no-show at the event/workshop/training, are not eligible for a refund.
• Event transfers: You may transfer your registration to another attendee at no additional cost, subject to prior written notice to us.

For custom marketing solutions, consulting engagements, and project-based work:

• An initial deposit may be required to commence work. The deposit is non-refundable once work has begun.
• Refunds for project-based work are assessed on a pro-rata basis, reflecting the work completed up to the date of the refund request.
• Any third-party costs already incurred (e.g., ad spend, platform fees) are non-refundable.

The following are strictly non-refundable:

• MiniChat Pro or any software licenses that have been activated
• SkillsFuture-funded course fees where a claim has been submitted or processed
• Downloadable digital products, templates, or resources once accessed or downloaded
• Services that have been fully rendered or completed
• Third-party platform fees passed through to the customer (e.g., advertising spend, domain registrations)
• Membership benefits already accessed or redeemed

Approved refunds will be processed using the original method of payment. Please allow 14 to 30 business days for the refund to appear in your account, depending on your bank or payment provider.

Refunds for SkillsFuture-funded courses, where applicable, will be processed in accordance with SSG guidelines and may take longer.

To request a refund, please contact us with the following details:

• Full name and contact information
• Membership, course, event, or product name
• Date of purchase
• Reason for the refund request

We will review your request and respond within 7 business days.

We reserve the right to update or amend this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

This Refund Policy is governed by the laws of the Republic of Singapore. For any questions regarding this policy, please contact us at hello@smebossesconnect.com.